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Privacy policy

Last updated: 26 May 2026.

This notice is issued under the Personal Data Protection Act 2010 of Malaysia. It tells you what personal information we collect when you use blaqcoffee.com or visit our showroom, how we use it, who we share it with, and what your rights are.

We are Blaq Coffee Roastery Sdn Bhd. We are the data controller. You can write to us at team@blaqcoffee.com.

What we collect

When you place an order, sign up to our list, or write to us, we collect:

  • Your name, email, phone, and delivery address.
  • The contents of your order.
  • Your payment details. These are handled by Shopify, Stripe, and Airwallex. We do not store your card numbers.
  • Your IP address and basic device information when you visit the site.
  • If you consent, your marketing preferences.

We do not collect health information from you. If you volunteer health information in a message, we do not store it in your customer record.

Why we collect it

We use your personal information for these purposes only:

  • To fulfil your order, ship the coffee, and send order confirmations and shipping updates.
  • To answer your questions.
  • To send you marketing email and SMS, but only with your explicit consent. You can withdraw consent at any time.
  • To meet our legal and tax obligations. The Income Tax Act 1967 requires us to retain transactional records for seven years.

We do not sell your personal information. We do not share it with third parties for their own marketing.

Who processes your data on our behalf

The following third parties handle parts of your data on our behalf:

  • Shopify (store host, checkout, customer accounts).
  • Stripe and Airwallex (payment processing).
  • Klaviyo (email marketing, with your consent).
  • Meta and Google (advertising and analytics, with your consent for marketing trackers).
  • Pos Laju, Lalamove, Ninja Van, DHL eCommerce, Teleport (shipping carriers).

Each is a data processor under the PDPA. We have appropriate agreements in place with each of them.

How long we keep your information

  • Transactional records: seven years (Income Tax Act 1967 s.82).
  • Marketing contacts: 24 months from your last interaction, then suppressed or deleted.
  • Customer support correspondence: 18 months from the conversation.

If you ask us to delete your data sooner, we will do so within 21 days, except where the law requires us to retain it.

Your rights under the PDPA

You have the right to:

  • Be told what data we hold about you.
  • Have inaccurate data corrected.
  • Have your data deleted, subject to our legal retention obligations.
  • Withdraw consent to marketing, at any time, in any email we send.
  • Lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you believe we have mishandled your information.

To exercise any of these rights, email team@blaqcoffee.com. We will respond within 21 days.

Cookies and tracking

The site uses cookies. Some are essential to make the site work. Others are used for analytics and marketing, and they fire only if you consent through the banner on your first visit.

You can manage your cookie preferences at any time by clearing your browser cookies and reloading the site, or by contacting us.

Cross-border data transfer

Shopify and most of our processors are based outside Malaysia. Your data may be transferred to and stored in the United States, the European Union, or Singapore, under standard contractual safeguards.

Children

The site is not intended for users under 18. We do not knowingly collect personal information from children. If you are a parent and believe we hold information about your child, please write to us and we will delete it.

Singapore visitors

If you order from Singapore, the Personal Data Protection Act of Singapore applies in addition to the Malaysian Act. The Data Protection Officer for Singapore enquiries is Kai, reachable at team@blaqcoffee.com.

Changes to this notice

We will update this notice when the law changes or when we change how we handle data. The most recent version is always at blaqcoffee.com/policies/privacy-policy. The date at the top of this page is when this version became effective.

Contact

For any question about your personal information or this notice, write to us.

Blaq Coffee Roastery Sdn Bhd
59-1, Jalan Jintan Manis, Taman Supreme, 56100, Cheras, Kuala Lumpur, Malaysia
team@blaqcoffee.com

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