Coffee is a fresh, perishable product, roasted to order at our Kuala Lumpur roastery. That shapes what we can and cannot take back. Where something has gone wrong on our side, we will make it right. Where a bag has been opened, we cannot resell it, and so cannot accept it back for a change of mind. We think that is the honest line to draw, and we draw it plainly.
If you have changed your mind, you may return an unopened bag within seven days of receiving it. The bag must be sealed, in its original packaging, with the roast date intact. You will need your order number or proof of purchase.
Once we receive and check the returned bag, we refund the price of the coffee to your original payment method. Return postage is at your cost, unless the return is the result of our error.
Once a bag is opened, or coffee is ground, it cannot be returned for a change of mind. This is a food-safety and freshness matter, not a matter of preference. If a coffee is not to your taste, write to us anyway. We would rather hear it, and we may be able to help you find the origin that suits you.
Inspect your order when it arrives. If a bag is damaged, the coffee is defective, or you have received the wrong item, write to us at team@blaqcoffee.com within seven days, with your order number and a photograph where you can. We will replace it or refund it in full, including any postage you paid. You will not be asked to return a damaged or incorrect item unless we specifically ask for it.
Email team@blaqcoffee.com with your order number and what you would like to do. Do not send anything back before you hear from us, as unrequested returns cannot be accepted. If your return is accepted, we will send instructions and, where a bag needs to come back to us, the address to send it to. Returns are received at our roastery: 59-1, Jalan Jintan Manis, Taman Supreme, 56100 Cheras, Kuala Lumpur.
Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take a few working days to appear on your statement after we process it.
Nothing in this policy limits your rights under the Consumer Protection Act 1999 of Malaysia. If a product is not of acceptable quality, or does not match its description, your rights under that Act stand regardless of the above.
Write to us at team@blaqcoffee.com. A person reads it, and will reply within two working days.
Blaq Coffee Roastery Sdn Bhd
59-1, Jalan Jintan Manis, Taman Supreme, 56100 Cheras, Kuala Lumpur
An occasional note on origin, roast, and the work behind the bag. Sent rarely. Read slowly.
